Rock Island Diamond Company offers an exchange or store credit
on returns, within five days of purchase. Iif you determine prior
to use of the item
that you do not like it or it was not what you anticipated it
to be, please contact us for return instructions. The 5-day
guarantee starts the day you receive the merchandise. Once we
receive the merchandise, we will exchange or upgrade your item
or issue a store credit for the purchase price less the shipping
cost and a 10% restocking fee. We do not offer refunds
jewelry. To return merchandise, call us at (309) 794-1303 for
a return authorization number to put on the outside of the package
and for the return shipping address. Make sure you insure the
package for the full amount of the purchase price and include
all of the paperwork you received. The item must be returned
unworn and undamaged in the same condition that it was sent.
We are an Illinois based company, so we must charge 7.0% sales
tax to all items purchased within the state of Illinois.
Methods of Payment
||We accept Visa, Mastercard, and Discover
||Once your money order has been cleared, merchandise will
||Once your check has been cleared merchandise will be sent
out. Usually holds up order 10 days.
We accept Visa, Mastercard, and Discover for purchases up to
$2,500.00. Purchases that total above $2,500.00 must be made
by bank check, cashier's check, or money order. Call (309) 794-1303
We only ship within the United States. We do not ship internationally.
We only ship to credit card billing addresses. If you need your
package shipped elsewhere, you will have to call us directly
at (309) 794-1303 to make other arrangements. Shipping cost will
depend on the insured value of the item(s)
being shipped. Average cost is between $15.00 to $45.00. Our
fee includes handling,
packaging and insurance. Insured, Next Day FedEx Service:
$14.95 per shipment. Please note that orders shipped
on a Friday are delivered on the following Monday
We have made every effort to provide you with accurate product
photographs, descriptions and specifications. Prices and specifications
are subject to change without notice. All merchandise is subject
to availability. We are not responsible for typographical errors.
We reserve the right to refuse credit transactions we deem suspicious.